Idle time is logged by the system when the engine is running but
not moving anywhere. Idling is recorded by the onboard vehicle TCU this
is then shown on the idling report produced by the software. Standing time
starts being logged once the vehicle's ignition has been turned off and the
vehicle has been standing for 5 mins or longer. This is again set at a 5 min
default and is designed to only report when the vehicle is stationary.
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Because the MAN Telematics system transmits its data via the GSM
network, if the vehicle is in a bad GSM Area it may take several attempts to
get through. This is not a major problem as the box will store up to 3400
locations giving it about 3 days between each download.
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The main cause of this problem is to do with the modem not being
activated within STACC, to check whether this is the case on your machine, go
to view and select modem status from the drop down box you should then
see 1,2,3 or 4 com port boxes, one of these should be ticked and showing binary
and awaiting call request. If this window is not showing the above
systematically tick each box until you see the words binary and awaiting call
request, once this has happened close the view modem status window then
click on file save, you should now be able to call all of the vehicles.
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Spot calling a vehicle will not only update your software with the
vehicles latest position but will also download all other vehicle information
since the vehicle was last called.
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How you send messages to vehicles is entirely up to you, however if
you send a message via SMS it will be instantly delivered to the Vehicles in
cab messaging system, each time this operation is performed you are charged a
Standard SMS Charge. However if you decide to send the message via a data call
this will be sent to the vehicle either on its next scheduled call or when you
can decide to do a spot poll.
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The STACC software is designed to be left running in the background
and never switched off. However if you have a power failure or the software is
accidentally switched off, just restart the application and immediately call
all of your vehicles.
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The position shown on the STACC Software is accurate to 10 meters
on the ground.
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The speed given by the software is very accurate, the MTS system
calculates its speed directly from GPS satellites not taking the speed from the
odometer. This is because the odometer can be inaccurate by up to 6%.
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You don't, when the system is set up you will have been setup with
an automatic schedule, as long as the software and machine are left running
this schedule will automatically call the vehicles for you.
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Software upgrades are released about every 6-8 weeks and can be
download from this sites home page.
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No, the MTS system lets you contact the vehicles directly, so
nobody else knows the whereabouts of your vehicles or loads.
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If you have upgraded to the version 1.7 and have no address in the
tote screen or on any of your reports, shutdown STACC and download this file, this then needs to be placed in the maps folder which is
usually installed on the C drive in location C:\maps.
Once installed in the directory double click on the downloaded file to run,
once this is done restart STACC and you should find all locations have
returned. If you are still experiencing difficulties please contact us.
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You can download a copy of the MTS user manual by clicking here
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This is usually due to one of the mapping files being corrupted,
this is usually due to an incorrect software or system shutdown, please contact us and a new file will be sent to you.
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Yes you can, to have this installed on your system and find out if
there is a cost involved you need to contact your sales contact. Countries
covered by the European mapping are as follows; Italy, Germany, Austria,
Denmark, Norway, Sweden, France, Spain, Netherlands, Belgium, Luxemburg,
Switzerland, Ireland and Finland.
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Minimum PC spec for MAN Telematics system:
- AMD Athlon 1.8 XP or Pentium 4 1.7 GHz Processor.
- 256 MB RAM.
- 40 GB Hard drive.
- Display adapter with a minimum resolution of 600 x 800.
- 19" monitor, preferably 21" or greater.
- CD ROM drive.
- Floppy disk drive or CD writer.
- Sound card (recommended for audible warnings).
- Keyboard.
- Mouse or other pointing device.
- A locally attached or network printer
- Supported operating systems are: Windows XP Professional or Windows 2000
Professional.
Please Note that this spec is suitable for UK Mapping data only, if more than
one country is added the hard drive size should be increased to a 60 GB hard
drive or bigger and an extra 128 MB of RAM should be added, also a 2 GHz or
greater processor should be considered.
If more than two countries are added the PC running STACC should be used for
STACC and nothing else, this is due to the amount of data processing the
machine has to do, and running other applications at the same time will only
slow down or could make any part of this operation unstable.
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You will only receive messages back from vehicles that you have set
up on your system as primaries also if the SOS button is pushed this will also
go back to the primary base station.
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Each copy of STACC needs to have a license, and needs to be
registered with us. on installation each copy of the STACC software has a 7 day
license so it gives you time to register your product if the software is
installed at weekends or evenings. Please contact us and have your user key to hand, this can be found by
clicking on tools and register STACC.
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Once place labels have been put on the map you can change the Icon
used as well as the zone on which the place label works, just double click on
the existing Icon until it changes colour, then right click and in the drop
down menu a box will appear and a section called "edit place labels" will
appear, select this and it will take you into the user place names window.
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Click on "phone book" which is found in the tools menu of STACC,
then a window will placed in front of you where you can add your phone names
and numbers. Once this is done click on submit and go to the Tote screen, once
in the Tote screen right click on the vehicle you wish to enable the
phone book to be uploaded to and select "edit selected vehicle" you will then
be presented with a window, in the window place a tick in the box that says
"enable phone book upload" then close that window and come back to the Tote
screen call that vehicle and the phone book will the be place on the vehicles
incab display. This process will need to be repeated for each vehicle that you
wish to upload the phone book to.
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To switch this off go to "tools" then "user place labels" then
highlight the Geofence that you wish to alter, on the left of the screen click
the button which says "edit". This will bring up a new window. In this window
change the "Geofence alert as SMS message" to whichever action that you want to
happen, to turn off completely select none.
Please Note: That all Geofences even if turned off in
this window will still be recorded they just wont alert you when the event
happens.
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To have the Geofence capability working on your system the vehicles
locator firmware must be on version 8.31 or higher, if you are unsure please contact us and one of our technical support team will then check for
you.
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To have the driver pins function working on your system the
vehicles locater firmware must be on version 8.44 or higher, if you are unsure
please contact us and one of
our technical support team will then check for you.
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If you are presented with this issue you need to call technical
support to have a new licence number issued to you. When you call technical
support you will be asked for your user key, this is found by either
going to "tools" which is found in the main menu and then "Register STACC". If
your license has already expired you will be presented with the user key when
you try to start the STACC program, contact details can be found here.
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